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Wednesday, May 22, 2013
 
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Supporting your organisation

Secure applications on demand
Blueteq’s after care support and maintenance services cover all aspects of the system ensuring business continuity. Our web based applications are within highly secure locations used by banks, government and other “blue chip” companies. This enables us to offer high speed access and a resilient environment to ensure that data is truly secure and your system is available on demand. The service is robust and reliable and over the last 6 months our servers achieved 99.97% availability 24/7 and 100% during business hours in the last 6 months, far better than most internally hosted systems generally manage. Our servers are monitored every 3 minutes 24/7 so if there is any problem we will know about it before you do. Our support desk is available during your business hours plus there is an out of hour’s service for emergencies.

For more information on Security and Information Governance click here

Dependable systems and support
Blueteq offers a managed service to remove the problem of day-to-day system administration and management. We can administer your Blueteq solution such that you do not have to worry about overnight backups, system tuning or upgrades minimising your resources for deployment, on-going use and maintenance.

Complete helpdesk support
Support to our users is available by telephone and e-mail. Each client is provided with a unique e-mail address to use when sending any support queries via e-mail. This ensures that the query is sent to the most appropriate resource within the support team and enhances response times.

  • All support queiries are logged on our system and allocated a ticket number.
  • The system will confirm receipt of your support query and ticket number.
  • Each client is provided with access to the support system for their support log.
  • The client has complete visibility of all support queries and can monitor their progress and current status.

After sales customer care
In addition to this support procedure, we are in contact with you regularly to make certain that your systems are running efficiently and to see if there is anything that we can do to further assist you or enhance the system.

Other services
Further services are available to enable organisations to outsource much of their IT operation, enabling them to focus on their core business. These services range from infrastructure, such as exchange and e-mail server installation and support, server maintenance, data recovery and security, through development and maintenance of your web presence & site design.