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Wednesday, May 22, 2013
 
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Application Support
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Complete helpdesk support
Support to our users is available by telephone and e-mail. Each client is provided with a unique e-mail address to use when sending any support queries via e-mail. This ensures that the query is sent to the most appropriate resource within the support team and enhances response times.

  • All support queiries are logged on our system and allocated a ticket number.
  • The system will confirm receipt of your support query and ticket number.
  • Each client is provided with access to the support system for their support log.
  • The client has complete visibility of all support queries and can monitor their progress and current status.

Annual service level agreement
Blueteq provides the client with a Service Level Agreement that covers the hosting, support and licensing required to use the system on an ongoing basis for an annual fee. The system is web based and to ensure the security and resilience required, Blueteq hosts the application and database server in two specialist data centres with full daily back up. This approach provides full security for both the application and your data and disaster recovery, beyond the standards of security and reliability required by the NHS and most other organisations.

Support to our users is available by telephone and e-mail with each client having a unique e-mail address available to them. Any support call is logged on our system and each user has complete visibility of any of their support queries and its current status. In addition to this support procedure, we are in contact with you regularly to make certain that your systems are running efficiently and to see if there is anything that we can do to further assist you or enhance the system.